Withdrawal policy

Last updated: 5 November 2026

This is a translation. The German version is binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (hansenexus GmbH, Eidelstedter Weg 2, 20255 Hamburg, Germany, phone +49 40 57307846, email support@hoverscan.dev) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

When the right of withdrawal lapses

For a contract for the supply of digital content not on a physical medium, the right of withdrawal lapses once we have begun performance after you expressly agreed that we begin performance before the withdrawal period ends, you confirmed your knowledge that your consent means you lose your right of withdrawal once performance begins, and we have given you a confirmation of the contract on a durable medium (§ 356(5) BGB).

The order form on hoverscan.dev only lets you order if you agree to this early supply. Your right of withdrawal therefore lapses as soon as we send you the download link.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To hansenexus GmbH, Eidelstedter Weg 2, 20255 Hamburg, Germany, email support@hoverscan.dev:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.